Frequently Asked Questions

It's simple.

Knots and Pans is the fastest way to build a registry. No more fighting over what to get due to time pressure. Take your time and add things as you go along. It's convenient for you and your guest too. They can get you a gift in two minutes (yes, we timed it). They can even get you a gift on the way to the wedding itself.

To add to efficiency, we've created tools for registry simplicity.

The REGISTRY CHECKLIST is a tool that takes you through a checklist of basic items you'll need from your home. We've consulted with chefs, designers, and home gurus to narrow this list down for you. This keeps you from feeling overwhelmed.

The GROUP GIFT allows you to not overthink an expensive item. Guests can pitch in for the full amount of the item so you can get that dream sofa or heaven-sent coffee maker you want.

It's inspiring.

Our product selection offers the largest combination of international home brands and unique local finds. Everything's hand-picked and we make sure only things we love go into the store. In fact, we love our items so much we put them together in COLLECTIONS to inspire you. Each collection is made by our tastemakers to help you imagine how an item might fit into your dream home. Collections cater to varied tastes and home personalities - for the obsessive bakers, the minimalists, the color happy couples, or the man cave building hubbies. Through these pre-imagined collections, we want to show you just how special every item can be.

STEP 1 : SIGN-UP

Choose 'Start a Registry' on the homepage and accomplish the required fields.

STEP 2: BUILD YOUR REGISTRY

Go to Shop Page and start browsing the site to select the items you wish to add to your registry. You can opt to browse by Category, by Collection, or by Brand.

Add items from our COLLECTIONS page.

It can be difficult imagining what a single item might look like in your future home. With the help of our tastemakers, we do the imagining for you. We've put together collections - featuring varied tastes and needs - for the obsessive bakers, the minimalists, the color happy couples, or the man cave building hubbies. This is to help inspire you. And help you choose the items that'll best fit your vision. To add an item to your registry, simply click on the item.

Add items by shopping per category.

Peruse our comprehensive menu on the top bar. Select by room, or by item. And narrow down your selection by sorting items in the order you'd like to see them. Simply click on the SORT BY button on the left side of your page. Whatever it is you're look for; we're positive you'll find something you'll like.

Add or Delete gifts

Hover your mouse over an item in your MY REGISTRY page. You will see the words EDIT REGISTRY. Once you click the item, a pop-up will appear allowing you to increase an item's quantity, change the color of the item, or remove the item completely. You can also add a note to your guests about how much you want to have that item for your home.

STEP 3 : PERSONALIZE YOUR REGISTRY

Your guests aren't allowed to shop for new items. We want them to pick only from the items you've chosen, so you only get the things you want. This means that the only page your guests will be able to view is your registry page. So let's get them excited about the gifts they'll be giving you by creating a more personalized registry page.

Edit your BANNER PHOTO

This is the large cover photo that you see on the top most part of your page. Think of it as welcome greeting to your guests. So let's show them something that will get them giddy about the big day. Perhaps put a photo of your pre-nup. A photo of the day he proposed. Or maybe even your first photo together!

Edit your PROFILE PHOTO

We've created a quick-search function for your guests. All they have to do is search for the bride or groom's name and your name/s will appear with a profile photo. This allows guests to know which registry is yours. So help your guests out, and don't forget to put a photo of you and your partner.

Write your guests a message

You can choose to write a short welcome message for your guests. Thank them for any gifts they might be able to give. Or tell them about how excited you are to see all of them on the big day. This message appears on the banner where your picture is. To edit it, simply click it.

Edit your names

This isn't just a reminder for forgetful guests, but a way for us to get to know you too. Here we ask you for your full names so we get the information we need to serve you.

Update delivery address

This is one of the most important things we need from you. Part of our service is doorstep delivery. And for us to accomplish this, we need to know where to bring your gifts. Email us at support@knotsandpans.com if you wish to have any special arrangements.

Edit wedding date

If your wedding date has changed, simply click the EDIT YOUR WEDDING DATE link on your banner photo.

Registry URL

To further personalize your registry, you create your own registry URL. Simply click the REGISTRY URL link on your banner photo.

STEP 4 : PUBLISH YOUR REGISTRY

Allow guests to see any items added to your registry by clicking on the PUBLISH button on the MY REGISTRY page. You can continue to add items as you please. Once a registry has been published all items added will be immediately be seen by your guests. And when an item has been purchased, it can no longer be removed.

STEP 5 : SHARE YOUR REGISTRY

When you're happy with all the items in your registry, it's time to tell your guests about it. For sharing it online, click on the SHARE REGISTRY button and simply paste this link on your personalized websites, Facebook event page, Whatsapp, Viber, or via SMS. You may also print your personalized URL on your invitation.

Couples with at least 15 items in their registry will also be given free registry cards to insert in their invitation. And it will be sent via courier to the account's registered address.

We've also added additional options of sharing your registry to your guests.

Upload your guestlist file

You don't need to type your guest details in one at time. All you have to do is follow this CSV format we've provided and upload your guestlist file. Our system will automatically read and input the information for you. You can view or search for guests you've invited to your registry in the guestlist box at the bottom of the page.

Invite guests one at a time

If you prefer to, you can also invite guests one at time. Simply fill out the necessary fields and add a personalized message for your guest. You can send the invite out immediately or just save and send out at later time.

STEP 6 : SIT BACK AND RELAX

Now that you've sent out your invites, we'll take care of notifying you about any updates. We'll let you know via email once a guest gets you a present. And we'll also keep you updated about new items you might want to add to your registry.

Hover your mouse over an item in your MY REGISTRY page. You will see the words EDIT REGISTRY. Once you click the item, a pop-up will appear allowing you to increase an item's quantity, change the color of the item, or remove the item completely. You can also add a note to your guests about how much you want to have that item for your home.

For sharing it online, click on the SHARE REGISTRY button and simply paste this link on your personalized websites, Facebook event page, Whatsapp, Viber, or via SMS. You may also print your personalized URL on your invitation.

Couples with at least 15 items in their registry will also be given free registry cards to insert in their invitation. And it will be sent via courier to the account's registered address.

We've also added additional options of sharing your registry to your guests.

Upload your guestlist file

You don't need to type your guest details in one at time. All you have to do is follow this CSV format we've provided and upload your guestlist file. Our system will automatically read and input the information for you. You can view or search for guests you've invited to your registry in the guestlist box at the bottom of the page.

Invite guests one at a time

If you prefer to, you can also invite guests one at time. Simply fill out the necessary fields and add a personalized message for your guest. You can send the invite out immediately or just save and send out at later time.

We'll let you know via email once a guest gets you a present. You can also opt to turn off the email notifications in the Settings page of your account.

All items priced at P5,000 and up are considered Group Gifts. The GROUP GIFT function allows your guests to pitch in for a pricey gift you might like. It might be your dream sofa, a heaven-sent coffee machine, or your honeymoon trip. Whatever it is, don't hesitate to put it in your registry.

For physical gifts, there are two ways to go about this. You can opt to convert the amount pitched in to store credits or you can choose to put in the remaining amount needed to complete the purchase of the item. Store credits can be converted anytime you want and it can be used to purchase items on our site only.
For Cash Fund items that are marked as Group Gift, regardless of whether it is completed or not, the contributed amount will be transferred to your bank account. If you wish to convert it to Store Credits, it is also possible. If you wish to do so, please email us at support@knotsandpans.com or call us up at +6328938543.

We will strive our best to provide you with this option. Simply email us with the email subject: ADD TO MY REGISTRY and send us the product photo and details of the item/s you wish to add and we will get in touch with the seller.

For more information about an item, please send us an email at support@knotsandpans.com. Use the email subject: ITEM INFORMATION. And send us the name, brand name, and information you'd like about the product. We will respond to your query promptly.

To see an item in person, please send us an email at support@knotsandpans.com. Use the email subject: ITEM VIEWING. Send us the name and brand name of the item along with your contact details, and several convenient dates for viewing. We will respond to your query promptly. Please note that some brands do not have stores or stock items in-store. In cases like these, item may not be available for viewing.

Select items can be customized to your specific needs. Send us an email informing us of which product/item you wish to customize at support@knotsandpans.com. Use the email subject: MERCHANT INFORMATION.

Yes, for physical gifts. Part of our service is doorstep delivery. But for us to accomplish this, we need to know where to bring your gifts. So don't forget to input your delivery address in your MY REGISTRY page. Completely purchased gifts will be delivered within 5-10 working days from the day of purchase.

Please note that free delivery is within Metro Manila only. For delivery addresses outside of Metro Manila, delivery charges would apply. Knots & Pans will notify you on how much is the total shipping cost. You may then deposit the payment to Knots and Pans' bank account before the scheduled delivery.

Yes. But for delivery addresses outside of Metro Manila, delivery charges would apply. Knots & Pans will notify you on how much is the total shipping cost. You may then deposit the payment to Knots and Pans' bank account before the scheduled delivery. Free delivery is within Metro Manila only. If you don't live in Manila and wish to save on delivery charges, you may designate a relative's or friend's address in Metro Manila as a delivery point for your gifts.

We will deliver your gifts within 5-10 working days after the purchase has been made. Any customized items will arrive at a later date, or based on an agreement with the merchant. A customer service representative will be in touch with you to coordinate details such as time of delivery, person to receive items, acquisition of necessary gate/condominium permits, and confirmation of address.

For deliveries outside Metro Manila, you will be notified of the total shipping cost for your gifts. You may then deposit the payment to Knots and Pans' bank account before the scheduled delivery.

For any urgent needs, please email us at support@knotsandpans.com or call us up at +6328938543.

You can keep adding items to your registry until 30 days after your wedding date.

Unfortunately, the items chosen may run out of stock. Items are only reserved once purchased by the guest. Many of our local items are made in limited amounts. We think this makes each item even more special. So please add items you like to your registry as soon as you spot them, to increase the chances of immediate purchase. And watch out for new arrivals, we notify you of any store additions as soon as we get our hands on them. We are also working with our merchants to make sure loved items are stocked so couples get the items they want.

Our logistics partner ensures items are in good condition before delivery. However, in the event an item arrives damaged, kindly bring this to our attention immediately. Please contact us at support@knotsandpans.com or call us up at +6328938543. Returns are only accepted for items with manufacturing or factory defects, not including any damage caused by customer mishandling. Exchange of item is only possible when the item cannot be replaced. Receipts for warranty claim will be sent to you via email once an item is fully paid. These can only be used for items with warranties.

Adding items from this category lets your guests give monetary contributions for your dream wedding, honeymoon, and even your charity. When you select items, you can choose to a) indicate a specific amount they can sponsor entirely or b) put an infinite amount that guests can contribute to as much as they want. When your registry closes, the total cash amount will be transferred to your nominated bank account. A minimal charge of 9.7% allows us to process your gifts through our secure online payment gateways.

In the settings page, the Couple can opt to have this charge shouldered by the Guests. Guests will indicate the amount they wish to contribute to the Cash Fund, and upon checkout there will be an additional 9.7% charge to the gift amount. Otherwise, if the Couple wishes to shoulder the charge, 9.7% will be deducted from the total fund to be transferred to their nominated bank account. This setting can only be set once and cannot be changed. If you wish to change, you can simply email support@knotsandpans.com.

NO ENVELOPES LOST
When the big days gets busy, you won't need to worry about where to safely keep your envelopes.

NO CHECK MISHAPS
No need to deal with misspelled or invalid checks.

EASY GIFT TRACKING
All contributions to your Cash Fund will be listed in your gift tracker so you know exactly who gave what.

SECURE
All gifts are directly transferred from our bank to yours.

GET MORE
Now, even guests that can't make it to your wedding can still send over their love.

We will transfer all the gifts in your Cash Fund after your wedding day. Please allow us 3-5 working days to transfer the funds to your nominated bank account. For international bank accounts, gifts less than Php 50,000 will incur bank transfer charges to be shouldered by the Couple.

Should you have any special arrangements, send us an email at support@knotsandpans.com and we'll try our best to arrange it for you.

Find a gift, faster.

It only takes two minutes. Really, we've timed it. So we'll keep this bit as simple as the rest of our site. Here are just the basic things you might want to know.

You can pitch in for a gift.

Our GROUP GIFT option lets you pitch in a minimum of P1,000 to a high-value gift. So together with some friends, you can give a couple a dream item for their home.

We wrap. We deliver.

We make sure the joy of giving is completely hassle-free. So we take care of everything from tying the ribbon to knocking on your friend's door. Now there's no need to rush to the store. And you can spend more time figuring out what shoes to wear instead.

STEP 1 : Find the Couple's registry

Click FIND A COUPLE on the home page and search type in the names of either the bride-to-be or the groom-to-be and click on their thumbnail to view their registry. If you were given the url of the couple, you can simply go direct to their registry.

STEP 2 : Pick a gift and add to cart

Browse through the items in the Couple's registry. Give your own gift or pitch in for a group gift. The GROUP GIFT function lets you contribute to high-value items a couple might want. A minimum contribution of P1,000 is required. Group gifts are marked with an icon to distinguish these from regular gifts.

Once you've picked an item, click ADD TO CART. You can also increase an item's quantity or pick a color (if the option is available).

STEP 3 : Check-out

You're pretty much done. Once you selected a product or gift item that you intend to purchase, the charges will immediately be shown to you, including the Value Added Tax (VAT), and the minimal processing fee. Don't forget to write a message for the couple before you finalize your purchase. You can pay via credit card, ATM / debit card, or over-the-counter at your bank of choice. Our payment gateway has been tested and is guaranteed safe and secure.

For guests purchasing a physical gift, a minimal processing fee of Php 179 will be added to the Guest's total cart amount upon check out. If you are contributing to a Cash Fund, there will be no processing fee applied.

Couples can opt to have a Cash Fund in their registry besides physical items. Items in the Cash Fund are meant for Guests to give monetary contributions to the Couple's choice of fund whether it be for their dream wedding, honeymoon, and even their charity. A minimal charge of 9.7% allows us to process the gifts contributed to the Cash Fund.

Depending on the Couple's setting preference, it may be charged to the Guests or shouldered by the Couple. If it is set for the Guests, there will be an additional 9.7% charge to the gift amount upon checkout. Otherwise, if the Couple wishes to shoulder the charge, 9.7% will be deducted from the total fund to be transferred to their nominated bank account.

The GROUP GIFT function lets you contribute to high-value items a couple might want. A minimum contribution of P1,000 is required. Group gifts are marked with an icon to distinguish these from regular gifts.

Don't worry the couple will still receive your gift. There are two ways the Couple can go about this. Couple can opt to convert the amount pitched in to store credits or choose to put in the remaining amount needed to complete the purchase of the item. Store credits can be used by the Couple to purchase any other items on their registry or on our site.

If a Cash Fund is marked as a Group Gift, regardless if the goal amount was completed or not, the contributed amount will be transferred to the Couple as cash and not as Store Credits.

Yes. Once an item is purchased, a receipt is sent to your email. However credit card verification may take up to 24 hours. If the system flags us for any suspicious activity, we will have to hold processing and promptly contact the registered cardholder for verification.

Items that are purchased with a product warranty will be sent separately to the couple via their registered email address.

A notification will be sent to the couple through email.

Yes, for physical gifts. Knots and Pans carefully wraps and delivers the gifts to the couple. If you are contributing to the Couple's Cash Fund, we will just be sending an email notification to the Couple of your contribution to their fund.

Yes, for physical gifts. Just don't forget to write a message for the couple before you finalize your purchase. Your message will be printed on a special Knots and Pans card, and attached to your gift. If you are contributing to the Couple's Cash Fund, your message will be sent to the Couple via email.

Knots and Pans has a logistics partner who delivers all gifts to the couple.

Gifts will be delivered directly to the registered address of the Couple within 5-10 working days from the date of purchase. If you contributed to the Couple's Cash Fund, the fund received by the Couple will be transferred to their bank account after the wedding day. You will be notified by email when the gift has been delivered to the Couple or you may go back to your account to view the status of the item you have purchased.

Pay by credit card online.
Pay via Visa or MasterCard by choosing the PayPal option. PayPal accounts aren't required for occasional users. Frequent users of the site may be asked to sign-up for a PayPal account.

Pay cash/check over-the counter.
You can deposit your payment to your bank of choice. Details will be mailed as soon as you finalize your purchase. Gifts can only be held for a certain amount of time.

Pay using your ATM.
If you hold a BancNet ATM you can access your ATM and debit the purchase from your account.

Purchase of item is considered final once payment has been fulfilled.

Should you need any further assistance, please contact us immediately. You can email us at support@knotsandpans.com or call us up at +6328938543.